Welcome to Sacred Dhaga! By accessing or purchasing from our website sacreddhaga.com, you agree to abide by the following terms and conditions. Please read them carefully before placing an order.

1. General Information

• Sacred Dhaga operates as an online-only store.
• We act as an intermediary between customers and our dropshipping partners to fulfill and ship orders.
• By using this website, you confirm that you are at least 18 years old or have parental/guardian permission to use the site.

2. Orders & Payments

• Order Confirmation: Once you place an order, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact us.
• Payment Methods: We accept payments via credit/debit cards, UPI, and other digital payment options.
• Order Processing: Orders are processed within 24 hours of placement and sent to our delivery partners.
• Cancellation Policy: Orders can be canceled only within 1 hour after purchase. After that, they enter production and cannot be changed or refunded.

3. Shipping & Delivery

• Shipping Time: 5-7 business days (depending on location)
• Shipping Costs: Free shipping on all orders across India.
• Delivery Delays: We are not responsible for delays caused by customs, natural disasters, or courier issues.
• Tracking: Customers will receive a tracking number via email once the order is shipped.

4. Returns, Refunds & Exchanges

• Returns Policy : We do not accept returns for size issues, color preferences, or buyer’s remorse, as all items are made to order.
  Returns are only accepted for damaged, defective, or incorrect items.
  
• Refund Policy: Refunds are processed only if:
  > The item is lost in transit and not delivered within 30 days.
  > The item is damaged or incorrect (with proof).
  Refunds will be issued to the original payment method.
  
• Exchange Policy: Exchanges for size or design changes are not possible since each product is custom-made.
  Make sure to check our size chart before ordering.

5. Intellectual Property

• All designs, logos, and content on sacreddhaga.com are owned by Sacred Dhaga.
• Unauthorized use, reproduction, or resale of our products is strictly prohibited.

6. Limitation of Liability

Sacred Dhaga is not responsible for:

• Third-party delays (e.g., courier issues, customs hold-ups).
• Incorrect shipping addresses provided by the customer.
• Color differences due to screen resolution variations.

7. Privacy Policy

• We collect minimal personal data (e.g., name, email, shipping address) for order processing.
• Your payment information is secure and processed through trusted third-party payment gateways.
• We do not sell or share your data with third parties.

8. Changes to Terms

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting.

9. Contact Information

For any queries regarding orders, shipping, or policies, contact us at:
📧 Email: contact@sacreddhaga.com
📞 WhatsApp: +91 9930063183